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The manager's survival guide to coaching employees with poor soft skills

Improve employees' soft skills

Every organization has them: employees who excel at the technical aspects of their roles but have difficulty working well with others. These employees can stress out coworkers and inhibit progress. However, there is hope. With the desire to change and the right coaching, employees can improve their soft skills and better contribute to their organizations. AGH’s Daniel White will present the steps and specific resources supervisors can use during the coaching process as well as what to do if problems arise. He will also discuss soft skills issues that can be common to the millennial generation.

What you'll learn

  • Identify soft-skills areas employees commonly struggle with
  • Understand the process and resources that can aid soft-skills coaching
  • Learn the potential roadblocks that can arise during the coaching process and how to get past them

Who should watch

  • Business owners and leadership
  • Managers and supervisors
  • HR professionals

Additional information

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Professional development service

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Improving employee soft skills

The term “soft skills” has more to do with how employees act than what they know — skills such as collaboration, problem solving, conflict resolution, and communication.

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Connect with Daniel

Daniel White
Senior Organizational Development Consultant,
Organizational Development & Family Business Services

Daniel White assists organizations with their organizational development needs, including strategic and operational planning, leadership development, and employee engagement efforts. He has worked with a wide range of industries, including construction, healthcare, manufacturing, banking, not-for-profits, and government organizations. He has also worked internationally as an organizational development consultant, serving organizations in Bolivia, Guatemala and Ghana.

Prior to advising organizations, Daniel worked in not-for-profit leadership and operations, directing projects with clients such as the US Department of State and the United Nations Population Fund. He has been published in Fast Company and several academic journals, and has presented at a number of national conferences. Daniel is a certified facilitator of Appreciation at Work™ and of the Hay Group’s Emotional and Social Competency Inventory.