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6 steps to improving employee soft skills – Along with productivity and profitability

Improving soft skills

Soft skills such as adaptability, collaboration, conflict resolution, critical thinking and communication are essential to a successful workplace. When employees struggle in these important areas, it can result in ineffective teams and a lack of progress. Rather than letting frustration take over, managers and human resources professionals can take steps to help employees develop soft skills. This practical and enlightening presentation outlines the process for helping employees improve their abilities to embrace change and work well with others, leading to improved business culture, productivity and employee performance.

What you'll learn

  • Understand what soft skills are and their significance in the workplace
  • Learn how to identify employees who are struggling with soft skills
  • Identify ways managers can help employees improve their abilities to adapt, resolve conflict, communicate and collaborate

Who should watch

  • Business leaders and managers
  • Human resources professionals

Additional information

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Professional development

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6 steps to improving your employees' soft skills

The term soft skills has more to do with how employees act than what they know – skills such as collaboration, problem solving, conflict resolution, and communication.

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Connect with Daniel

Daniel White
Vice President,
Organizational Development & Family Business Services

Daniel White assists organizations with their organizational development needs, including strategic and operational planning, leadership development, and employee engagement efforts. He has worked with a wide range of industries, including construction, healthcare, manufacturing, banking, not-for-profits, and government organizations. He has also worked internationally as an organizational development consultant, serving organizations in Bolivia, Guatemala and Ghana.

Prior to advising organizations, Daniel worked in not-for-profit leadership and operations, directing projects with clients such as the US Department of State and the United Nations Population Fund. He has been published in Fast Company and several academic journals, and has presented at a number of national conferences. Daniel is a certified facilitator of Appreciation at Work™ and of the Hay Group’s Emotional and Social Competency Inventory.